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TOPS Login | TOPS menu | stock management - intro , - 1 , - 2 , - 3 | catalogue management - intro , - 1 , - 2 , - 3 | customer management - intro , - 1 , - 2 , - 3 , - 3a , - 4 , - 5 | order management - intro , - 1 , - 2 , - 3 , - 4 , - 5 , - 6 , - 7 | despatch management - intro , - 1 , - 2 , - 3 , - 4 , - 5 , - 6 , - 7 | manage packaging - intro , - 1 , - 2 , - 3 | carrier management - intro , - 1 , - 2 , - 3 , - 4 , - 5 , - 6 , - 7




Customer Management - Introduction

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In this section we are going to look at the business of managing customer relationships. TOPS is a customer-centric system, and thus before we begin processing orders, we need to identify the customer who is placing the order, add him or her to our database if he or she is new, and review his or her previous order history if he or she is an existing customer. Having done that we can begin to process his or her order. An order without a customer is meaningless to TOPS!

  1. customer management: the main screen.
  2. customer management: adding a new customer.
  3. customer management: adding an address, or addresses, for a customer.
  4. customer management: searching for an existing customer.
  5. customer management: viewing the results of searching for a customer.

Needing further help with this part of the tutorial? We are always delighted to hear from you. If you need help ASAP please call our support line on 0845 408 4632.

You are also welcome to submit your questions using the form below. We will endeavour to respond as soon as we can. All fields are optional. However, please do include as much contact information as you can, especially your telephone number so that we can contact you most quickly. Don't forget to use the "submit" button at the bottom once you have entered the information you want.

Please note that currently we only deal with UK businesses. We regret that our area of expertise does not extend beyond the UK - yet!

My Name

My Telephone Number

My Email Address

Any questions or comments

This form is adapted from Jack's Formmail.php! by TOPS Software.

NEW BROOM SOFTWARE LTD
Sea View, Dundonnell, Ross-shire, IV23 2QZ
Tel: 01854 333833    Fax: 0871 264 2067
Registered in Scotland. Company Number: SC245658
Registered VAT Number: 814 0949 33

Contact / Enquiry Form

TOPS SOFTWARE LTD is the registered trading name for an order processing software programme provided by New Broom Software Ltd. Registered in Scotland. Company Number: SC 271869. Registered VAT Number: 845 5391 06

Simone Nelson is a member of the following trade and professional associations:
Federation of Small Businesses - 1228089, Inverness Chamber of Commerce - 1406, Ullapool Tourism & Business Association, Highland Business Women's Club, SCDI, Fusion

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